When selecting accommodations, everyone wants the best options available. Travel insiders reveal tips for landing a hotel room upgrade.
During one of my hotel stays, the space was so limited that I had to place my luggage on a desk chair and my makeup bag on a mini Keurig. The bathroom felt like a closet, and counter space was virtually absent. And I mention this as someone accustomed to a small NYC apartment.
However, this trip coincided with a packed weekend for a major conference, making an upgrade quite unlikely. But throughout the years, I’ve learned that room upgrades can be more attainable than you might think. Here’s how to increase your chances next time you travel — because who wouldn’t appreciate a larger room or a stunning view?
Be Friendly and Open
To boost your odds of receiving a complimentary upgrade, share details with the concierge: If you’re celebrating something special during your stay, inform the front desk staff in advance. Mention if you’re a regular visitor for that occasion!
“We suggest calling the front desk directly rather than leaving a note in your online booking. These subtle hints can prompt staff to check inventory for possible upgrades and offer special welcome gifts,” explains a seasoned Guest Services Director.
Opt for Short Stays
A simple way to enhance your chances of an upgrade is by booking a one or two-night stay. Shorter visits often have better odds for upgrades. This is similar to how smaller dining parties can secure prime tables more easily.
“It’s simpler to move someone to a superior room for just a night or two than for a week-long stay, which is likely booked most of the time,” shares a hospitality expert. “During peak times, the first guests upgraded are often loyalty members staying briefly,” she adds.
Make a Lasting Impression
If you frequently visit a hotel, consider doing something nice for the staff. “Sending a thank-you note after a great stay or bringing treats for the front desk can create a positive impression. These gestures are noted in your guest profile for current and future employees,” notes a Guest Services Director.
If you need to secure a reservation or upgrade during busy periods, you’ll have a better chance due to the rapport you’ve built with the hotel team.
Join a Loyalty Program
Enrolling in a hotel loyalty program can significantly enhance your upgrade chances. These programs often provide various discounts and perks, even for first-time guests. For instance, Hilton Honors Gold and Diamond members at a prominent hotel receive complimentary suite upgrades based on availability and daily food and beverage credits,” explains a marketing director. “So even if you don’t plan multiple annual stays, signing up is wise to earn points and reap rewards.
Engage with the Hotel Team
Have you ever received a message from a hotel asking about your upcoming visit or checking in during your stay? Always engage with these communications! “Our Guest Relations team sends these messages to better understand our guests and surprise them with personalized amenities. Even if an upgrade isn’t available, sharing your preferences can lead to a preferred high-floor or corner room assignment,” the marketing director adds.
Utilize Social Media
Follow hotels on social media. You might find them more entertaining than your high school friends! Social media can reveal giveaways and exclusive sales. “At a popular hotel, we’re running a ‘Secret Code’ campaign via Instagram, offering confirmed guests a $5 upgrade to our spacious Executive Suite, normally valued at $150,” shares a marketing director.
You might also discover special offers or packages that include tickets to events when you stay connected.
Negotiate for an Upsell
For those seeking room upgrades, negotiating an upsell can be effective. “Most hotels set upsell goals for front desk agents and even have contests with incentives for top sellers,” says a travel blogger. This fosters competition and flexibility in upgrade pricing.
When you arrive, ask the front desk about available upgrades and their rates. Remember, these rates are not always fixed. “It never hurts to negotiate, and you might be surprised at how accommodating they can be. After all, they want to sell rooms, not leave them empty,” the blogger notes.
So, don’t hesitate to negotiate. Being polite and reasonable could land you a better room at a lower cost.
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