From feeling overlooked to burnout, here’s how to better navigate workplace conflicts. Hard work is vital for career success, but it isn't the sole factor. Excelling as an employee or manager requires enhancing your soft skills, which can be quite challenging. How do you address your boss regarding a raise or promotion? What steps do you take if a colleague isn't contributing fairly on a project? How can you effectively inspire a team as a leader?

Many of us lack training in being supportive coworkers, leaving us unsure of how to address issues when they arise. This often leads to feelings of invisibility and frustration, sometimes resulting in resignation due to poor communication. A survey revealed that 57% of individuals who left their jobs during the Great Resignation cited feeling disrespected as a reason. Furthermore, 80% of these individuals now regret their decision, indicating that communication issues persist across different workplaces.

We spoke with leadership expert Jenn Whitmer, who offers valuable insights on handling difficult workplace discussions. Jenn collaborates with individuals and organizations to resolve conflicts and enhance communication. She emphasizes that workplace conflict can be a positive experience, providing opportunities for self-discovery, relationship-building, and easing job challenges in the long term.

Additionally, we explored the Enneagram personality framework, a tool Jenn uses to help clients understand their motivations and behaviors. (The Enneagram is currently gaining traction in the business world.) Jenn explains its uniqueness compared to other personality assessments and how it can facilitate better self-expression at work. We also discuss the strengths and weaknesses of the nine Enneagram types and how these can manifest differently in women.

Jenn provides practical advice for common workplace scenarios, such as being interrupted during meetings (a frequent issue for women), collaborating with a less engaged colleague, or managing someone who needs to improve performance. She also addresses these challenges in remote work settings, where misunderstandings are more likely. Her recommendation? Opt for face-to-face discussions (video calls included) for any conversations that involve brainstorming, problem-solving, or relationship management. Avoid being like companies that have laid off employees via email—don't do it.

“My general rule is: If three written messages haven’t resolved the issue, move to face-to-face communication,” Jenn advises. “If three messages on Slack or in emails don’t work, have a real-time conversation, whether in-person or over the phone.”